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ORVAKA.

Your operations partner in Indonesia

Your project.The right people.Managed end to end.

Participant recruitment, research support and project operations across Indonesia.

Start a projectExplore our capabilities
Illustrative photo: a team reviewing project documents together

Project workflow

  1. 1ScopeDefine your objectives
  2. 2RecruitFind the right participants
  3. 3CoordinateManage fieldwork and logistics
  4. 4ReviewDeliver and check results

Services

What can we help you deliver?

Four ways we support your research and operations across Indonesia. Scroll through them, or jump straight to the one you need.

01 · Participant recruitment

The right participants for your brief.

We screen participants against your project requirements and handle the recruitment process end to end, from sourcing to confirmed sessions.

  • Audience criteriaDefine your target group
  • ScreeningVerify and qualify
  • SchedulingCoordinate and confirm
Illustrative photo of a participant using a banking app on her phone
Illustrative example

Screening

  • Jakarta, Bandung
  • Age 25–40
  • Weekly mobile banking

Criteria met 5 / 5

Illustrative participant portrait 1Illustrative participant portrait 2Illustrative participant portrait 312 + 3 backupsmatched to brief

02 · Human data collection

Structured data, collected to your specification.

Voice, video, text, images or survey responses, collected by briefed participants and organised the way your pipeline expects.

  • Collection guidelinesPrepared with your team
  • Batch trackingSee what has arrived
  • File checksChecked before delivery
Illustrative photo of a contributor recording audio with a microphone
Illustrative example

P-021_task-03.wav

QC passed

Batch B · Surabaya 28 / 40

Consent on fileMetadata complete

03 · Research support

Fieldwork support for your research team.

Your researchers lead the study. We handle the local side: participants, sessions, logistics, and transcription or translation where needed.

  • Session logisticsScheduled around you
  • Local supportInterpreting and moderation
  • Transcripts & notesDelivered in your format
Illustrative photo of an in-home research interview
Illustrative example

Tue 14 · Fieldwork

  • 09:30P-03 · Usability test
  • 13:00P-07 · Usability test
Session recording

Transcript (EN) due Mon 20

04 · Managed project operations

One team running the operation for you.

For larger or multi-stage work, we manage the whole operation: planning, participants, quality review and delivery, with one coordinator reporting to you.

  • Project planMilestones agreed upfront
  • Dedicated coordinatorOne contact throughout
  • Regular reportingUpdates at your rhythm
Illustrative photo of a coordinator planning a project at a whiteboard
Illustrative example

Project plan

  1. Scope sign-off
  2. Recruitment
  3. FieldworkIn progress
  4. QA & handover
3/6Week 3 of 6Next: Friday report

How we work

From brief to handover,one clear story.

Every project follows the same path. Scroll through what you see and what you receive at each stage.

  1. Chapter 01 · Before kickoff

    You tell us what you need.

    Send a brief, even a rough one. We ask what's missing and turn it into a scope with deliverables, milestones and acceptance criteria.

    • A written scope to approve
    • Timeline and cost before any work starts

  2. Chapter 02 · Before sessions start

    We find the right people.

    We source and screen candidates against your criteria, then show you who qualified and why, so you approve who takes part.

    • Screening summary with every candidate
    • Confirmed participants and backups

  3. Chapter 03 · While fieldwork runs

    You always know where things stand.

    Your coordinator runs the day-to-day and reports at the rhythm we agreed: what's done, what's next and anything that needs your decision.

    • Progress report at the agreed rhythm
    • Same-day notice of issues

  4. Chapter 04 · At handover

    You receive a checked delivery.

    Before anything reaches you, we check it against the brief and write down anything that differs from the agreed scope.

    • Delivery package in the agreed formats
    • QA note listing every check

Sample — illustrative only

Participant screening summary

Screening summary

Mobile banking usability study

ORVAKA.

Prepared:
Week 2
Locations:
Jakarta, Surabaya
Status:
For client review
Project
Consumer banking app study
Locations
Jakarta, Surabaya
Fieldwork period
Weeks 3–4
Total screened
48
Qualified participants
22
Screened per day

Mon: 8, Tue: 12, Wed: 10, Thu: 11, Fri: 7

Participants

IDCityAgeCriteria metStatus
P-03Jakarta295 / 5Confirmed
P-07Jakarta345 / 5Confirmed
P-11Surabaya415 / 5Confirmed
P-12Surabaya264 / 5Backup
P-18Jakarta383 / 5Not selected

Notes for the client

Self-employed quota filled in Jakarta; Surabaya needs two more. Recommend accepting P-12 as a backup although they bank with a competitor on a secondary account.

Coverage

Local reach.One point of contact.

We scope participant recruitment and research operations across Indonesia, with one coordinator as your point of contact. Pick a region to see what we plan for.

Tap a region to explore

Boundaries: BAKOSURTANAL province data. Highlight shows the selected area only.

Explore recruitment needs

Java

Indonesia's most populous island, including Jakarta, Banten, West, Central and East Java, and Yogyakarta. Many studies begin here because of the range of urban and regional audiences.

Java, Indonesia — illustrative coverage photo
Locations:
Which cities or provinces, and whether you need urban, suburban or rural participants.
Participant profile:
Criteria and quotas, for example age bands, occupation or device ownership.
Language:
Bahasa Indonesia, plus Javanese or Sundanese if the study needs it.
Method:
In-person sessions, remote tasks or a mix of both.

Availability confirmed for each project.

Our process

You stay in control.We handle the coordination.

  • We agree on the objective, deliverables, milestones and acceptance criteria before any work starts.

    You provide

    • Objectives and audience
    • Constraints and deadlines

    Orvaka handles

    • Reviews feasibility
    • Drafts scope, timeline and cost

    Signed-off scope with deliverables and acceptance criteria

  • We source and screen participants against the agreed criteria and share the shortlist before sessions begin.

    You provide

    • Screener approval
    • Feedback on the shortlist

    Orvaka handles

    • Sources candidates
    • Screens and confirms participants

    Screening summary with confirmed participants and backups

  • We run the fieldwork day to day: scheduling, briefing participants, collecting data and handling issues.

    You provide

    • Decisions on flagged issues
    • Access for observers, if needed

    Orvaka handles

    • Schedules and briefs participants
    • Tracks collection and reports progress

    Regular progress reports at the agreed rhythm

  • We check the output against the scope, document any deviations and hand over the final package.

    You provide

    • Final review of the delivery
    • Acceptance or change requests

    Orvaka handles

    • Runs QA checks against the brief
    • Prepares the handover package

    Delivery package with a QA handover note

Quality

Clarity at every stage.

  • 01

    Agreed deliverables

    Clear scope, milestones and acceptance criteria agreed from the start.

    Part of every project

  • 02

    Visible progress

    Regular updates, so you always know the status and what needs a decision.

    Part of every project

  • 03

    Reviewed handover

    Final outputs checked against the brief for completeness before handover.

    Part of every project

Example — illustrative only

Example project brief

A brief doesn't need to be this complete to get started. This example shows the kind of information that helps us scope a project quickly.

Project
In-home usability study of a mobile banking app, run by our client's research team.
Objective
Understand how first-time users set up an account and make their first transfer.
Participant criteria
Ages 21–45 · Android smartphone users · no current account with the client's bank · mix of salaried and self-employed.
Locations
Jakarta and Surabaya, split evenly.
Method
60-minute moderated sessions at the participant's home. Client researcher moderates; Orvaka handles recruitment, scheduling and an interpreter.
Sample size
16 participants plus 4 backups.
Deliverables
Screening summary · session schedule · consent records · session recordings · transcripts in English.
Timeline
Recruitment in weeks 1–2, sessions in weeks 3–4, transcripts one week after the last session.
Updates
Short progress report every Friday, plus same-day notice of any no-show.
Budget
To be discussed during scoping.

Use this outline as a starting point for your own brief.

FAQs

Before we start.

Scope, timeline and pricing are agreed with you for each project.

  • Your goal, who you need (criteria, locations and languages if relevant), roughly how many participants or how much data, the method, the formats you need back and your timeline. If some of this isn't settled yet, send what you have and we'll work through it with you.

  • Yes. Share the criteria you need, such as age, location, occupation, device or language. Before anything is agreed, we'll tell you which are straightforward, which need more recruitment time and which we'd suggest adjusting.

  • After reviewing your brief, we propose a scope covering deliverables, timeline and cost. Pricing depends on criteria, volume, method and locations, so it's agreed per project. Work starts only after you approve the scope.

  • Tell your coordinator as early as possible. We'll explain how the change affects timeline and cost, and update the scope once you've agreed to it.

Still have a question?Email [email protected]

Tell us what you have in mind.

Start with a brief. We will work through the scope together.

Scope, timeline and pricing agreed before kickoff.

Want to join a project?

Participants in Indonesia can register interest. Information is in Bahasa Indonesia.

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